| Topic: | Re:Re:Re:Re:Re:Re:Re:Missing Christmas tree from Tesco | |
| Posted by: | David Archer | |
| Date/Time: | 04/01/10 10:19:00 |
| After 2 weeks finally received a reply from Tesco customer service.. Dear David Please accept my sincere apologies for the delay in replying to your email. We aim to answer within 24-48 hours and I am really sorry that I did not do this. Also, I am very sorry that we were unable to meet your expectations with regards to our Hoover building Perivale store not erecting a Christmas Tree this year and I can fully appreciate your disappointment. We find all customer feedback incredibly valuable as this helps us when we are looking at ways to make our service better. I would like to assure you that I have fully logged the points you have made. These will be directed to our Business Support Team. Thank you for taking the time and trouble to share your further views with us. If you have any further queries please do not hesitate to contact us at customer.service@tesco.co.uk quoting TES7141358X. Kind Regards Susan Charlton Customer Service Manager Tesco Customer Service |