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Topic: Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?
Posted by: Trizia Fiorellino
Date/Time: 09/07/10 11:07:00

Now you've asked - well....are you sitting comfortably.....I went in there one evening when I had finished work late - had missed lunch - was starving - knew the other half was out so thought a burger will be fine. I was the only person in there except 3 members of staff. Went to the counter where they were all talking and waited - and waited a good three minutes while they ignored me - I finally pointedly cleared my throat - to which one sighed and came and took my order.
I ordered one of their burger meal deals and some onion rings. I saw him put the fries, onion rings and drink on the tray and then he put a pre-prepared burger in the microwave.  Then put it on my tray - I thought this was odd but wasn't sure whether this was the normal process as I don't go into BK very often. Took my food and went and sat down. The burger was hot but shrivelled and the cheese had set like molton plastic to the paper. The bun also completely fell apart as I was trying to pick it up (this happens to bread products if they have been frozen too long prior to use); the chips were cold, the onions rings were cold and soggy and the coke was flat.
So I complained (politely) - to which I was told that if I wanted fresh food I would have to wait until a new batch was cooked and that may be a while as there were currently no other customers. I was also told that microwaving the burger was normal practice.
When I said that this wasn't good enough the guy who served me said something to the other two in their native tongue to which they all laughed.
I asked for my money back - which they gave me and I left. As an aside the place was dirty.
I found the customer services e-mail address on their website and mailed them and eventually got a response only to say that their food and service was of the highest standard blah blah blah and that it was indeed process to nuke the burgers....
Closed about 2 months after my complaint


Entire Thread
TopicDate PostedPosted By
Fogo - closed down already?23/06/10 20:20:00 Trizia Fiorellino
   Re:Fogo - closed down already?24/06/10 20:32:00 Diane Gill
      Re:Re:Fogo - closed down already?24/06/10 22:00:00 Tony Luckhurst
         Re:Re:Re:Fogo - closed down already?25/06/10 06:34:00 J Smith
            Re:Re:Re:Re:Fogo - closed down already?25/06/10 08:09:00 Trizia Fiorellino
               Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 10:32:00 Diane Gill
                  Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 11:08:00 J Smith
                     Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 11:23:00 G Lord
                        Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 11:30:00 Trizia Fiorellino
   Re:Fogo - closed down already?25/06/10 11:42:00 Alex Weel
      Re:Re:Fogo - closed down already?25/06/10 11:54:00 Trizia Fiorellino
         Re:Re:Re:Fogo - closed down already?25/06/10 12:29:00 G Lord
            Re:Re:Re:Re:Fogo - closed down already?25/06/10 12:53:00 J Smith
               Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 13:15:00 Tony Wood
                  Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 13:59:00 G Lord
                     Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 14:04:00 J Smith
                        Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 20:37:00 Sara Nathan
                           Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?25/06/10 22:53:00 J Smith
                              Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?28/06/10 15:05:00 Cassie Blake
                                 Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?28/06/10 15:38:00 J Smith
                                    Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?29/06/10 00:14:00 Cassie Blake
                                 Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?28/06/10 16:46:00 Penny Crocker
                                    Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?29/06/10 10:58:00 Diane Gill
                     Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?28/06/10 17:19:00 Tony Wood
                        Fogo - closed down already?02/07/10 11:36:00 Allison Franklin
                           Re:Fogo - closed down already?02/07/10 13:36:00 J Smith
                              Re:Re:Fogo - closed down already?08/07/10 18:03:00 Stephen Neill
                                 Re:Re:Re:Fogo - closed down already?09/07/10 08:23:00 Alex Weel
                                    Re:Re:Re:Re:Fogo - closed down already?09/07/10 08:48:00 G Lord
                                       Re:Re:Re:Re:Re:Fogo - closed down already?09/07/10 08:52:00 Trizia Fiorellino
                                          Re:Re:Re:Re:Re:Re:Fogo - closed down already?09/07/10 10:44:00 G Lord
                                             Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?09/07/10 11:07:00 Trizia Fiorellino
                                                Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?09/07/10 12:39:00 G Lord
                                                   Re:Re:Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?09/07/10 12:40:00 J Smith
                                             Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already?09/07/10 11:13:00 J Smith
                                    Re:Re:Re:Re:Fogo - closed down already?09/07/10 10:00:00 J Smith

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