Topic: | Re:Re:Re:Re:Re:Re:Re:Fogo - closed down already? | |
Posted by: | Trizia Fiorellino | |
Date/Time: | 09/07/10 11:07:00 |
Now you've asked - well....are you sitting comfortably.....I went in there one evening when I had finished work late - had missed lunch - was starving - knew the other half was out so thought a burger will be fine. I was the only person in there except 3 members of staff. Went to the counter where they were all talking and waited - and waited a good three minutes while they ignored me - I finally pointedly cleared my throat - to which one sighed and came and took my order. I ordered one of their burger meal deals and some onion rings. I saw him put the fries, onion rings and drink on the tray and then he put a pre-prepared burger in the microwave. Then put it on my tray - I thought this was odd but wasn't sure whether this was the normal process as I don't go into BK very often. Took my food and went and sat down. The burger was hot but shrivelled and the cheese had set like molton plastic to the paper. The bun also completely fell apart as I was trying to pick it up (this happens to bread products if they have been frozen too long prior to use); the chips were cold, the onions rings were cold and soggy and the coke was flat. So I complained (politely) - to which I was told that if I wanted fresh food I would have to wait until a new batch was cooked and that may be a while as there were currently no other customers. I was also told that microwaving the burger was normal practice. When I said that this wasn't good enough the guy who served me said something to the other two in their native tongue to which they all laughed. I asked for my money back - which they gave me and I left. As an aside the place was dirty. I found the customer services e-mail address on their website and mailed them and eventually got a response only to say that their food and service was of the highest standard blah blah blah and that it was indeed process to nuke the burgers.... Closed about 2 months after my complaint |