Forum Message

Topic: Re:Ealing Social Services
Posted by: Ealing Council
Date/Time: 17/09/14 15:24:00

Ealing Council is committed to ensuring that customer complaints are heard and managed as effectively as possible so that we can achieve the best possible outcomes for the families our social care teams work with.  We closely monitor complaints and suggestions and use this feedback to  improve our services.

Like every council in the country, complaints about social care services are covered by a statutory complaints process that has to follow a legal framework.  The complaints policy (see link below)  sets out  who can make a complaint, how to make a complaint, timeframes in which it will be considered, how we will respond and what help may be available to help make a complaint.  

To view the complaints policy for children and families services please click on this link:
http://www.ealing.gov.uk/downloads/download/654/representations_and_complaints_policy_children_and_families

To view the complaints policy for adult social care services, please click on this link:
http://www.ealing.gov.uk/downloads/download/666/adults_services_complaints_policy_and_procedure

The council's children's and adults customer care unit is available to assist with receiving and processing your complaints and representations. The team is available from 9am-5pm, Monday to Friday, tel:(020) 8825 8100 (an out-of-hours message service is available).

You can also email the teams via the following addresses:
Adults email: complaints_adults_services@ealing.gov.uk
Children’s email: complaints_childrens_services@ealing.gov.uk

Entire Thread
TopicDate PostedPosted By
Ealing Social Services16/09/14 19:40:00 Bob Little
   Re:Ealing Social Services17/09/14 15:24:00 Ealing Council
   Re:Ealing Social Services18/09/14 13:21:00 Bob Little
      Re:Re:Ealing Social Services21/09/14 17:10:00 Ben Owen
         Re:Re:Re:Ealing Social Services21/09/14 18:06:00 George Knox
            Re:Re:Re:Re:Ealing Social Services21/09/14 19:02:00 James Beach
         Re:Re:Re:Ealing Social Services22/09/14 14:00:00 Bob Little
            Re:Re:Re:Re:Ealing Social Services22/09/14 14:37:00 Nigel Brooks
            Re:Re:Re:Re:Ealing Social Services24/09/14 06:57:00 Gerry Tan
               Re:Re:Re:Re:Re:Ealing Social Services24/09/14 21:23:00 Alison porter
                  Re:Re:Re:Re:Re:Re:Ealing Social Services25/09/14 14:53:00 Alison Porter
   Re:Ealing Social Services25/09/14 10:34:00 Gurdeep Sidhu
   Re:Ealing Social Services25/09/14 11:54:00 Alison Porter
      Re:Re:Ealing Social Services25/09/14 15:24:00 Bob Little
      Re:Re:Ealing Social Services26/10/14 23:57:00 Bob Little
   Re:Ealing Social Services26/09/14 11:30:00 Dom Souyana
      Re:Re:Ealing Social Services29/09/14 12:34:00 Bob Little
         Re:Re:Re:Ealing Social Services27/10/14 09:13:00 Gerry Tan
            Re:Re:Re:Re:Ealing Social Services27/10/14 13:38:00 Bob Little
               Re:Re:Re:Re:Re:Ealing Social Services21/02/15 18:58:00 Abdul Tailor
                  Re:Re:Re:Re:Re:Re:Ealing Social Services21/02/15 19:37:00 Keith Iddon
   Re:Ealing Social Services22/02/15 09:36:00 Jack Ryan
      Re:Re:Ealing Social Services22/02/15 10:59:00 Abdul Tailor
         Re:Re:Re:Ealing Social Services22/02/15 11:09:00 Keith Iddon
            Ealing Social Services Accountability Campaign22/02/15 19:52:00 Bob Little
               Re:Ealing Social Services Accountability Campaign23/02/15 19:01:00 Abdul Tailor

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