I was with SSE for 40 years and more with no problems but when OVO took over from them it has all gone pear-shaped. OVO are driving people to a nervous breakdown. The following is what I recently sent to the debt agency.. "I have been in dispute with OVO since January 2023. The Ombudsman severely criticised OVO regarding the way it has treated me from that date until I joined another energy provider in May 2023. The Ombudsman has slammed OVO for the lack of communication between OVO and myself and also their lack of communication with the Ombudsman itself. I have proof of emails sent to OVO complaints over the past few months that have not been answered + proof of Trustpilot reviews I have posted dozens of times which each time have been answered by a robot saying how sorry they are for my bad experience and asking for contact details so they can remedy the situation - but never does. I have proof of the same responses on OVO's own Facebook page. And the saga still goes on. On OVO'S own page recently I complained that I was still waiting for a written apology from them which the Ombudsman demanded plus paper billing from the time I was tricked into signing up to OVO from SSE in January. And OVO reply 17-8-23. "Hi Neil, I can see the letter of apology on your account, would you like this sending out via post or through email? Thanks, Nikkita." And my response. 17-8-23. "Through post please and will you please send the paper billing from January 2023 when I was tricked into changing from SSE to OVO that I have repeatedly requested until the time  I changed to *****?" And OVO reply 17-8-23.  "I have requested for these to be sent out via post, please allow 5-10 working days to receive the documents. Thanks, Nikkita. And today I received instead a letter stating that a debt collecting agency is going to chase an alleged debt of £142-63 plus a £20 charge to cover the cost of collection. Well all I can say is see you in court OVO." And 23 days later still no postal delivery from OVO.

Entire Thread

Topic	Date Posted	Posted By
OVO Energy nightmare..	08/09/23 20:46:00	Neil Milkins
Re:OVO Energy nightmare..	09/09/23 06:16:00	Bettina Margaret Thwaite
Re:Re:OVO Energy nightmare..	09/09/23 08:06:00	Neil Milkins
Re:Re:OVO Energy nightmare..	09/09/23 10:46:00	Simon Bell
Re:Re:Re:OVO Energy nightmare..	11/09/23 20:33:00	Colin Goodman
Re:Re:Re:Re:OVO Energy nightmare..	13/09/23 17:28:00	Tricia Arbuthnot
Re:Re:Re:Re:Re:OVO Energy nightmare..	13/09/23 19:06:00	Tony Heath
Re:Re:Re:Re:Re:Re:OVO Energy nightmare..	14/09/23 13:00:00	Bettina Margaret Thwaite
Re:Re:Re:Re:Re:Re:Re:OVO Energy nightmare..	15/09/23 19:37:00	Neil Milkins
Re:Re:Re:Re:Re:Re:Re:Re:OVO Energy nightmare..	15/09/23 21:43:00	Philippa Bond

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