| Home Instead Office Coordinator |
|
Edit
| Job Purpose To ensure the smooth running of the office environment by coordinating office activities effectively and supporting projects to ensure successful implementation. The Role • Responsible for all aspects of office administration activities whilst being reactive to the needs of the business. • Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate. • Manage correspondence by responding to emails and handling incoming and outgoing post. • Maintain effective systems ensuring that all filing and databases are kept up to date. • Support service delivery process including ensuring compliance, collecting activity logs and updating systems. • Coordinate holidays for the office team and Care Professionals. • Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc. • Provide project admin support to ensure successful project implementation and timely adoption where appropriate. • Provide basic local IT support i.e. setting up & removing users from systems and creating email addresses. • Control the office supplies and make sure it is in accordance with office needs. • To undertake any support or administration duties as and when required by the Franchise Owner. • Ensure compliance with Home Instead’s Equality and Diversity Policy, in respect of employment and service delivery. • Carry out any other duties deemed necessary for the successful operation of the business. Essential Criteria • Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the ability to learn and adopt new technologies where appropriate. • Proven experience in office administration within a busy office environment. • Experience of supporting projects and working to tight deadlines. • Strong organisational skills with the ability to multitask. • Self-motivated and able to work flexibly. • Excellent written and verbal communication skills. • Keen eye for detail and the ability to work accurately under pressure. • Strong team player with the confidence to work alone. Competencies Core Competencies Role Specific Competencies Driving Results Adapting to Change Customer Focus Planning & Organising Influencing Quality Focus Teamwork & Collaboration Communication & Relationship Management Living Home Instead Agile Learner This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level. I have read and thoroughly understand the duties of the Office Coordinator position. |
|