| Home Instead Care Coordinator |
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| Job Purpose To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients. The Role • Understand and build effective and efficient schedules around our clients and Care Professionals. • Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations. • Be responsive to changes in the schedule and liaise with relevant team members. • Match Care Professionals to new clients in conjunction with client services team and arrange introductions. • Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible. • Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences. • Work with the recruitment team to ensure sufficient current and future staffing levels are met. • Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis. • Add and maintain all client and Care Professional information onto to the electronic scheduling system. • Carry out any other duties deemed necessary for the successful operation of the business. • Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Essential Criteria • Experience of working in a scheduling role within a home care or other relevant environment such as logistics. • Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate. • Highly resilient and positive with excellent communications skills. • Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure. • Team player with strong interpersonal skills with the ability to build rapport quickly. • Excellent attention to detail with the ability to multi-task. • Logical and analytical with the ability to work on own initiative and meet deadlines. Competencies Core Competencies Role Specific Competencies Driving Results Adapting to Change Customer Focus Planning & Organising Influencing Resilience Teamwork & Collaboration Communication & Relationship Management Living Home Instead Agile Learner This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level. I have read and thoroughly understand the duties of the Scheduler position. |
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