Recently moved to Ealing and I am horrified to encounter EMMA in use at my new G. P. - the AI receptionist that makes it impossible to book an appointment - obviously I can't name which surgery, though I can ask: does anyone know of a G. P. Surgery WITHOUT Emma, and which is not planning to use Emma. Good article in The Telegraph "AI ‘receptionist’ stopping patients from making GP appointments
Users complain of lengthy phone calls, being hung up on, and regional accents not being understood". https://www.telegraph.co.uk/news/2026/04/19/ai-receptionists-stop-patients-making-gp-appointments/ |