Forum Message

Topic: Any other Council tenants finding it impossible to pay their Rent in full?
Posted by: Leslie Bailey
Date/Time: 02/08/22 11:39:00

Mum in nearly 90 years old, her rent is simply pushed into arrears because the direct debit is out of date, not adjusted when the latest changes happened (April).
We have asked many times to have an invoice to pay off the arrears, and to update the direct debit accordingly to stop going in to arears.
We've have had no response from Central Rents at Ealing Council (emailed in early May), The Local Ealing Housing Hub (June despite the automated response promising to answer with in 20 days).
We've lived at this address since 1966, and for the first time Mum is worrying about arrears now well over £1000, and thinks of debt collectors etc, we have the funds to clear the arrears and pay the full rent (housing benefit stopped in April).
There must be many in similar situations in Ealing.
The phone options do not allow for changing the direct debit.
There has been no letters offering us the option, only rent bills/demands.
No promised replies to phone calls when we do get through.
At 90 years old Mum does not need this worry, when all she wants is the ability to pay via the long existing direct debit method.


Entire Thread
TopicDate PostedPosted By
Any other Council tenants finding it impossible to pay their Rent in full?02/08/22 11:39:00 Leslie Bailey
   Re:Any other Council tenants finding it impossible to pay their Rent in full?02/08/22 16:51:00 Susan Kelly
      Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?02/08/22 19:33:00 Rosco White
   Re:Any other Council tenants finding it impossible to pay their Rent in full?02/08/22 21:12:00 Sue Rowe
      Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?03/08/22 08:21:00 Raymond Havelock
         Re:Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?05/08/22 15:38:00 Leslie Bailey
            Re:Re:Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?05/08/22 17:53:00 Rosco White
            Re:Re:Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?05/08/22 18:39:00 N V Brooks
               Re:Re:Re:Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?05/08/22 18:53:00 Rosco White
               Re:Re:Re:Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?05/08/22 21:04:00 Peter Yale
               Re:Re:Re:Re:Re:Any other Council tenants finding it impossible to pay their Rent in full?07/08/22 21:22:00 Leslie Bailey

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